Welcome to IMATIK!


  1. These Terms and Conditions constitute the whole agreement between IMATIK and or its appointed agents and herein referred to as the Vendor and the Customer and or its appointed agents herein referred to as the Customer. Orders will only be accepted subject to these Terms and Conditions. No changes, variations and or amendments to these Terms and Conditions shall be accepted, unless, those changes have been approved, in writing, by an authorised Director of the Vendor.

  2. PRICES – Orders are subject to the prevailing prices at the time of dispatch of the goods to the customer, these prices are subject to change without notice to the customer unless a prior written agreement exists between the Vendor and the Customer. All taxes and or duties payable on the goods are the responsibility of and shall be paid for by the Customer. All descriptions, illustrations, drawings, catalogues and other particulars supplied by the Vendor are copyright and may not be copied or used for any purpose other than that for which they are supplied without the express written authority of the Vendor. 

  3. CONDITIONS & WARRANTIES – All goods are supplied on the understanding that the warranty/product descriptions are those provided by the original manufacturers and not by the vendor. The vendor supplies goods on the basis that they will be used in accordance with the original manufacturer's product description/user guide, no warranty/condition, is given for use outside those parameters/specifications. This applies even, if, such use of the goods is known to the vendor prior to the supply of the goods. No warranty either expressly or implied other than that described within these terms and conditions shall apply, unless any such variation/change has been agreed in writing, and signed by an authorised Director of the vendor. No responsibility is accepted by the Vendor for any damage or loss arising directly or indirectly out of goods supplied or for any damage or loss arising by reason of any failure of the goods to comply with the manufacturer's specifications. Furthermore, the Vendor shall be under no liability in Contract or Tort for any damage arising directly or indirectly out of the supply of goods and/or packaging.

  4. DEFECTIVE GOODS (DOA) – (a) The Vendor reserves the right to determine good/s are defective fail to meet the original manufacturers stated product description/specification. (b) Defective goods will be replaced or repaired by the vendor at their discretion; any repair will be in accordance with the original manufacturers’ product description/specification. As originally ordered or if rectified or if repair/replacement is not possible, the vendor will credit the value of the goods as per the invoiced price. (c) Claims under sub-clause b. above must be made in writing to the Vendor within 7 days of the date of delivery. (d) The Vendor shall not be liable for any loss, damage or expense whatsoever and howsoever arising from any defect save as detailed in sub-clause b. (e) Failure of any product delivered shall not entitle the customer to cancel the remainder of the Contract. (f) All transport charges arising hereunder and the responsibility of the customer. 

  5. DAMAGE/ LOSS IN TRANSIT – The vendor does not accept any responsibility for incomplete shipments and/or damage in transit unless any such shortage and/or damage is reported to the vendor within 24 hours (one working day) of the delivery of the products. Any such shortage and/or damage must be confirmed in writing within 7 working days of delivery of the products. 

  6. DELIVERY COMMITMENTS – Delivery commitments are entered into in good faith but cannot be guaranteed, and the vendor shall not be liable for any loss or damage occasioned by failure to deliver on the specific date howsoever caused. Nor shall such failure be deemed to be breach of Contract, or any of its conditions or part thereof. Refusal of the customer to accept part or whole delivery at the time specified in the Contract shall part permit the vendor to treat the Contract as cancelled by the customer and shall refuse to make any further deliveries. In the event of failure by the customer to accept any contracted delivery, the vendor shall invoice any balance outstanding that remains undelivered and any such invoice shall be due immediately. Refusal of any contracted delivery will also incur storage charges and these charges will be invoiced to the customer. All goods stored shall be at the sole risk of the customer.

  7. FORCE MAJEURE –The vendor shall not be deemed to be in breach of contract for any loss or damage incurred by reason of act of God, war, riots, fires, strikes, lockouts cessation of labour, trade disputes, breakdowns, accidents of any kind or any other cause whatsoever beyond the control of the Vendor. The Vendor shall be entitled to recover all monies owing to them in respect of deliveries made or services performed prior to such failure. The time of any such suspension will be added to the time of the original Contract (including without prejudice to the generality of the foregoing any inability to obtain the necessary import or export licenses or consent of any governmental or other authority).

  8. CANCELLATION OF ORDERS – Cancellation of an order, in whole or part cannot be accepted without the vendor's consent in writing and providing that any costs/liabilities arising from such cancellation will be paid by the customer.

  9. RENEWAL - In order to provide uninterrupted service, services may automatically renew for the renewal period agreed unless: (a) the Customer gives written notice to the Vendor at least thirty (30) days before the end of the then-current term of intention not to renew; or (b) the Customer elect on the time of initial purchase not to auto-renew the service; or (c) the vendor end-of-sale date for the service has passed. The Customer will be notified reasonably in advance of any renewal if there are any fee changes. The new fees will apply for the upcoming renewal unless the vendor is notified in writing before the applicable renewal date that fee changes are not accepted. In such an event, the service will terminate at the end of the then-current term.

  10. TITLE – The title of the goods shall remain with the vendor and will only be transferred, to the customer on full and complete payment of all valid invoices by the customer. The vendor reserves the right to recover any/all goods that have not been paid for. 

  11. RMA PROCEDURE – If the product is within warranty an RMA number will be issued by the Vendor on notification of a faulty/defective product. No goods may be returned without such an RMA number being shown on the packaging; goods returned without a valid RMA number displayed will be refused and returned. The customer will be liable for the transport costs of any refused product(s)

  12. RETURNS – Prior authorisation is required before any goods can be returned. A returns number must be obtained and displayed on any packaging. Goods returned without such a returns number will be refused and returned. The customer will be liable for the transport costs of any refused product(s)

  13. LAW APPLICABLE – Every Contract shall be governed in all respects by the Laws of England and subject to the exclusive jurisdiction of the courts of England.